AngkorGames Mobile Service Privacy Policy

This Privacy Policy applies to the AngkorGames mobile application ("App"), managed and operated by Digital Angkor Co., Ltd. ("we", "us", or "our"). We are committed to protecting the privacy and security of our users ("you") and detailing the types of personal information we collect, how it is used, and under what circumstances it is shared.

1. Personal Information Collection and Use

To facilitate your use of the App and to offer you personalized experiences, we collect the following types of information:

  • Registration and Account Information: Screen name and device information (model, OS version, unique device identifier).

  • Service Usage Details: Game version, game and service usage records, access logs, and IP addresses.

  • Communication Information: Cookies, payment records, telecom provider, and store information.

  • Participation in Promotions/Events: Records of participation, paid billing information, and shipping details for promotional items.

  • External Platform Data (AngkorChat): Member certificate information (CI), profile picture, screen name, and friends list.

For legal compliance, such as age verification or identity verification, we may collect encrypted CI data. Contact information such as email addresses, mobile phone numbers, and physical addresses may be used for customer support and shipping promotional items.

2. Retention and Use of Personal Information

Personal information is retained and used for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law:

  • Internal Policy and Misuse Prevention: Records of misuse are retained for 1 year.

  • Regulatory Compliance:

    • Contract and subscription withdrawal records: 5 years (Act on Consumer Protection in Electronic Commerce, Etc.).

    • Payment and goods supply records: 5 years.

    • Consumer complaint and dispute resolution records: 3 years.

    • Identity verification records: 6 months (Act on Information and Communications Network Utilization and Information Protection).

    • Service visit records: 3 months (Protection of Communications Secrets Act).

Inactive accounts are classified as "Dormant" after one year of non-use. We notify you 30 days in advance of the impending deactivation and deletion of personal information.

3. Access to Data

At Digital Angkor Co., Ltd., the privacy and security of your personal information are paramount. We do not sell personal data collected through AngkorGames. However, for legitimate business operations, we may share or grant access to your personal data under the following circumstances:

3.1 Within Our Corporate Family

Digital Angor Co., Ltd. and its subsidiaries may share your personal data among ourselves as necessary to provide and enhance the services offered through AngkorGames, consistent with the purposes outlined in Section 2 of this Privacy Policy. In cases of corporate restructuring, mergers, or acquisitions, we may transfer personal data to involved third parties, ensuring compliance with applicable privacy laws and our data protection obligations.

3.2 Service Providers

We engage third-party service providers to perform functions on our behalf such as customer support, data analysis, marketing, and other operations. These providers have access to personal data needed to perform their functions but are contractually obligated to maintain the confidentiality of the information and are prohibited from using it for any other purpose. We ensure these providers adhere to strict data protection and privacy standards equivalent to ours.

3.3 Content Delivery and Network Services

We may share limited information, such as your IP address and the specific content you are accessing, with third-party network providers that facilitate content delivery and game server functionality. This is done to optimize the delivery of content and ensure the best possible service experience based on your geographical location.

3.4 API and Public Data Access

Certain data related to your AngkorGames user account, such as your public profile name and avatar, may be accessible to others through our public API. This includes visibility of your participation in multiplayer games and any sanctions like bans due to policy violations. While personal identifiers like your real name or email address are not intentionally shared through the API, any information you choose to make public on your profile can be accessed by others.

3.5 Community Forums and Interaction

Our services include interactive forums, message boards, and chat rooms where you can post information and messages. Please be aware that any information disclosed in these forums becomes public information and you should exercise caution when deciding to disclose your personal information.

3.6 Third-Party Integrations

If you opt to link your AngkorGames account with third-party services, we may share information that you have authorized the third party to provide to us. This integration is conducted under your consent, and the specific information shared will be described in the linking process. You will have full control over this process, including the opportunity to review and approve any data exchanges that occur as a result of this integration.

3.7 Compliance with Legal Obligations

We may disclose your personal data when legally required to do so in accordance with governmental requests, court orders, or to comply with applicable law. We commit to uphold the integrity and security of your data even in these circumstances.

4. Data Protection Officer

For any concerns or inquiries regarding our privacy practices, please contact:

Digital Angkor Co., Ltd.

Privacy Officer: Jason Oh (Chief Privacy Governance Officer)

Address: 3F, 630A, NR No.2, Toul Roka, Chak Angre Kroam, Meanchey, Phnom Penh, Cambodia.


5. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

Effective Date: 13, Mar 2024